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privacy policy


customerWe consider the personal information (address, name, phone number, email address) that you send us when you make an inquiry to us as important information entrusted to us by you, and we will handle it with the utmost care. We provide. In order to ensure that our customers can use our services with peace of mind and trust, we will provide sufficient education on laws and regulations regarding personal information, promote the following initiatives, and ensure proper management of customer personal information. , and we will do our best to use it appropriately.

1. Scope

It will be applied when customers use accommodation services and products.

2. Purpose of use of personal information

The customer's personal information is acquired and used for the following purposes.I will eat Accommodation reservationVarious services such as agreements, for safety, lodging reservations (including online reservations), services/products, events, campaign guidance, provision and information management of participants, implementation of questionnaires on services/products, etc., new services/products development, all operations related to the original business (providing services and products), services and products handled by related departments, various events, guidance on campaigns, and provision of various information Responding to inquiries, requests, etc.

3. Collection of personal information

When collecting personal information from customers, we will collect it to the extent necessary to achieve that purpose after clarifying the purpose of use and obtaining consent.

4. Ensuring safety, accuracy and up-to-date

We will strictly manage your personal information and strive to protect it from unauthorized access, data leakage, falsification, loss, destruction, etc. In addition, we will take appropriate measures to keep our customers' personal information accurate and up-to-date, and will strive to continuously improve the handling of personal information so that appropriate operations can be carried out continuously.

5. Management of provision to subcontractors

In providing services and products, we may outsource your personal information to a third party within the scope of legitimate use. We will oblige and supervise our subcontractors to strictly manage personal information.

6. Provision to Third Parties

We will not provide or disclose your personal information to third parties without your consent, except when required by law. In addition, when we receive a request from a third party to identify the name of the guest and receive a message or luggage, we will handle and guide the customer. If requested by the customer, the above services will be suspended.

7. Disclosure and Correction of Personal Information

Public institutions such as courts and policeIf you receive a formal inquiry based on law from, or if you protect the rights or services of our organization or office, or if the rights, property, or honor of a third party are unfairly infringed, or if it violates public order In some cases, the information may be notified to the relevant third party, the police, public agencies, or related agencies. In addition, if a customer wishes to disclose, correct, or suspend the use of personal data that can be identified as an individual at the request of the individual, the individual must make a request by the method specified by government ordinance after contacting the following contact point. We will confirm that the personal information is correct, and will process the disclosure, correction, or suspension of use without delay. If a customer wishes to confirm or correct their personal information, we will promptly respond within a reasonable and necessary range.

Contact information

Ryokan Tsuchi to Ito 4890 O, Omi Village, Higashichikuma District, Nagano Prefecture



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